It is an awe
inspiring ingenuity of Man to have built ships, pyramids, steam engines and rockets. These were the disruptions that determined how
wandering nomadic tribes metamorphosized into civilized societies. Nobody heard the
drumrolls when a bathtub spilled water out, a kettle jerked with boiling water,
an apple fell on the ground or a kite flew in a storm. More often than not many
more of such mundane, nondescript occurrences have caused disruptions of such gargantuan
proportions that the civilization of the past couple of millennia is
unimaginable without them.
A probable
meteoric shower made the dinosaurs extinct and an atomic bomb terrorized
generations. But such disruptions are few and far between. More often than not
history has witnessed disruptions tip
toeing around unannounced. In the recent past a Jobs, a Gates, a Zuckerberg
and closer home a Dhirubhai Ambani or a
Karsanbhai Patel went almost unnoticed in the early phase of their careers
which belied the deafening disruptions they caused later. Google ran a
brilliant search engine for years and Whatsapp runs to date without having a clue about a sustainable
business model. It is needless to even mention what they have left behind in
their trails.
Google reminds
me of one Tanmay Bakshi. Tanmay says he has invented a search engine which is
better than Google because when you ask a question to Google it shows you a few
million pages and expects your to look for an answer. Whereas if you ask
“Tanmay”, it gives you an answer with an accuracy score. Tanmay is 12 year old Indian
Canadian and may alter for good how we search online in the next few years or
the next few months.
For a smug organization
waiting to “hear” the sound of disruption can be a double whammy. There are two
ways in which an organization can allow itself to be annihilated by missing to
identify or recognize a shy and almost demurring DISRUPTION. First, ignore an idea heard at a routine
town hall meeting or presented by a bunch of employees way down in the
hierarchy. For an idea not presented by a hot shot consultant and which came
without a hefty bill is really not worth
pursuing at all. If disruptive ideas came out of the brilliant
consultants’ lengthy market research reports, then somebody forgot to keep a
record. Second, ignore an event, a
trend, a recurring customer demand or a
complaint as just a passing fad or too vague.
Famously
ignoring the touch screen cost both Nokia and BlackBerry their very existence. iPod
and now generations of iPhones have walked by the Walkman, Eastman Kodak’s
photo print is but a footprint in
the history of photography. Pagers, Fax
machines, Video cassettes and Compact Discs and now even PCs have been disrupted by newer better
cheaper technologies.
There is no one
silver bullet to tame this animal called disruption. What may help is to keep
one’s eyes open, listen more than talk, put
ears to the ground and once your gut says this is the one go for the home run
as if there is no tomorrow. And then let the drums roll.
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